About Hensley Evans

Patient Centricity in Pharma

Hensley Evans champions patient-centric experiences as essential for pharma success, urging companies to 'walk the walk' by prioritizing patient perspectives over internal assumptions [1]. She co-authored Reinventing Patient Centricity, a book detailing patient-led business models [2], and argues the industry must measure patient experience directly from patients, not proxies [3]. Evans stresses real patient centricity is 'more essential than ever' amid evolving healthcare demands [5].

Developing Patient Insights

Evans outlines practical methods for gathering patient insights, as shared in talks like 'Developing patient insights' at eyeforpharma [6] and interviews recapping her keynotes [10]. She promotes patient-led approaches in key account management and beyond [4][8].

Clinical Operations and AI Transformation

In clinical trials, Evans advocates AI-driven transformations for efficiency, co-authoring on clinical operations in the 'perform-and-transform era' [7].

Leadership and Women in Consulting

Named to Consulting magazine's 'Women Leaders in Consulting' 2019 [15], Evans highlights key leadership traits: real-world experience, empathy, and inclusivity [19]. At ZS, she leads gender representation efforts [11].

Personal Reflections and Wellness

Evans shares mid-career insights on eliminating 'shoulds', value of non-profits, and wellness via IMC2 Health [9][22]. Personal posts reveal family life (Kaia's mom), adventure (equator trips [20][21]), and community interests like trails [13][14][16][17].